Rimini Street | Company

Engineered for Support

From its inception, Rimini Street has been Engineered for Support. As the standard of enterprise software support, Rimini Street allows clients to remain on their current software release while receiving premium levels of support – including for custom code and ongoing interoperability – for at least 15 years.

In addition, clients retain the flexibility to upgrade when it meets their business requirements and enjoy many other features not provided by standard vendor support programs.

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$1B in savings

gained to date by clients living on Rimini Street

9

Product lines supported

15 minutes

Guaranteed response time for critical issues

15

Global Locations

The Rimini Street support program features premium services that are not part of standard vendor support. These services include a dedicated Primary Support Engineer for each account; guaranteed 15 response for critical issues; and support for customizations, interoperability, and performance tuning.

Premium services allow intelligent enterprises to save big on support costs and free up funds to drive innovation.

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You Deserve More from a Support Program

To provide the finest enterprise software support – including support for custom code and interoperability – Rimini Street fundamentally strives to provide its clients with: